![]() ![]() Be detailed with step-by-step instructions if at all possible. When an error occurs, it's a good idea to take a moment to write down what you were doing just prior to the error, including what kind of view was open, what tools you were using, and what objects you were drawing or editing.To report an error to Chief Architect Technical Support If this is the case, then please report the problem to our Technical Support team by submitting all of the requested information below. If none of the prior steps resolve the error, then it is likely caused by something either with regards to the computer's operating system, hardware, or in the file itself.See Knowledge Base article: Accessing Your Archive Files If only occurs in one particular file, rather than all files, and if the error is a result of file corruption, check your recent backups, or review the software's automatically generated Archives to see if a recent copy of the plan exists which does not generate the error message.See Knowledge Base article: Organizing your Plan and Layout Files When you're finished working, exit out of the program and then copy them back to their original location. I f you have been working on files when they are saved anywhere other than your local machine's hard drive, then we recommend that you always copy plan (and layout files for Chief Architect and Home Designer Pro) to your local hard drive before you open them in the software. ![]() ![]() If none of the above steps have resolved the error, bear in mind that these types of errors can sometimes indicate that the file itself is corrupt.į ile corruption and data loss can be caused by a hard drive failure, power outage or forced system restart while working on a file, or even with working in an unsupported fashion, such as working on files saved on a network server, external hard drive, or USB flash drive. ![]()
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